Welcome to Vaporever
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Terms and conditions

By accessing the Vaporever website, requesting information or purchasing products, you agree to be bound by these terms and conditions.

About Vaporever

Our trading address is 8 South End Road, Rainham, Essex, RM13 7XH


By agreeing to these terms and conditions you are confirming that you are over 18 years old. Products are not suitable for pregnant/breast feeding women.

Responsibility for product use

You hereby take full responsibility for the use of your Vaporever product.

Certain Vaporever atomisers and disposable products contain nicotine, propylene glycol, glycerol, water and edible flavouring. If you are taking medication or suffer from any medical conditions you should consult a doctor before using Vaporever  products. In rare cases, ingredients may cause sensitivity, please do not use Vaporever products if you are allergic to any of the ingredients listed.

Certain Vaporever products contain nicotine which is an addictive, habit forming substance and is a stimulant.

All Vaporever products should be kept out of reach of children and animals as nicotine consumption can be fatal. Components can become hot if used excessively, are left in an open environment or if misused. Vaporever shall not be responsible for any loss, liability, damage (whether direct or indirect), harm, personal injury, medical condition, allergic reaction or expense of any nature whatsoever suffered by your or any third party as a result of using our products.

Vaoprever products are not intended to treat, cure or prevent any illness or disease. Electronic cigarettes are an alternative to smoking and are not sold as a cessation method.


Vaporever is committed to protecting your privacy. For details of how we handle your personal data, please read our privacy policy


Unless otherwise stated, all images and content on this website are copyright to Vaporever. Permission is granted to electronically copy and print hard copy portions of the site for the sole purpose of placing an order with Vaporever.

You must not:

·      Republish content from this website

·      Copy, duplicate or reproduce material from our website for commercial purposes

·      Edit or modify content or images from this website

Acceptible use

When using and accessing our website, any intentions to cause damage, deny or prohibit accessibility to the website in any way that is unlawful, illegal or any instance of fraudulent or harmful behaviour is prohibited.

Vaporever shall not be responsible for any loss, liability, damage (whether direct or indirect), personal injury or expense of any nature whatsoever suffered by your or any third party as a result of using our website, information or services.

Your Vaporever account

It is your sole responsibility to ensure that your username and password are kept confidential. You agree to be bound by all terms and conditions and any activity that is deemed to be in breach of these terms and conditions may result in Vaporever refusing service, terminating your account or cancelling any orders without notice or explanation.

Your Vaporever order

In the unlikely event that the product you have ordered is out of stock, Vaporever will contact you to advise of the expected delivery date or issue a full refund. We expect to honour any order placed within 30 days of receipt of payment.

Returns and replacements

All Vaporever products are manufactured to the highest standards and conform to safety laws and regulations.  Should any part of your Vaporever order be faulty, please return it to us within 30 days of receipt including all parts and packaging, and our technical department will establish the cause of the fault and we will offer you the choice of a replacement product or a refund.

Under the Consumer Protection (Distance Selling) Regulations 2000 law, all Vaporever products are subject to a 7 day cancellation period; this 7 day period begins the day after your item is received. If for any reason you are unsatisfied with your unopened, unused product and wish to return it, you must email us at sales@vaporever.co.uk with your return request within this 7 day period. Any requests made after this time will be denied.

The cost to return the item will be the responsibility of the customer and no delivery costs will be refunded.


In the event of any faults, Vaporever products are warranted as follows:

Vaporever products including USB stick chargers, wall adapters and rechargeable cases are covered under lifetime warranty.

Vaporever batteries are consumable items and are covered under a 3 month warranty.

Vaporever cartridges and disposables are consumable items and are not covered by a warranty.

Any faulty items must be reported to sales@vaporever.co.uk and must be returned to Vaporever, 8 South End Road, Rainham, Essex, RM13 7XH within 14 days of being reported, any items not returned within the time periods stated will result in the warranty being void and will be ineligible for support, replacement or refund. Only genuine Vaporever products will be eligible for support, replacement or refund. Items damaged through misuse or through use with incompatible parts will be exempt from this warranty.

Breaches of terms and conditions

If you breach our terms and conditions in any way, we have the right to take action as deemed appropriate and may at any time deny access to our website and/or bring legal action against you. Vaporever may terminate your account at any time if we believe you are partaking in fraudulent or illegal activity.

Modifications and revisions to terms and conditions

Vaporever has the right to change, modify or revise any aspect or feature of our website at any time without prior notification. By using our website you agree to be bound by any changes, modifications and revisions.

Shipping policy

We ship all orders through Royal Mail 1st class for orders under £25 and 1st class Recorded for orders over £25. Once your item has been dispatched, we will provide details to track your order and investigate any potential loss. If Royal Mail are unable to deliver your product, it is your responsibility to arrange for redelivery of the item. Once the product is shown in tracking as delivered, Vaporever will not replace any goods reported as not received.

If you enter an incorrect shipping address on your order, you must advise us immediately by calling 01708 559905 . Vaporever cannot guarantee shipping and address changes but will endeavour to amend any requests.

WEEE Directive

The WEEE directive came into force in January 2007 and was fully implemented on July 1st 2007. Retailers are responsible for providing a network of free disposable facilities for consumers for goods coverered by WEEE.

As part of the WEEE directive, Vaporever offers a ‘take back’ service allowing you to return your used products to us for disposal. The cost to return the item will be the responsibility of the customer.


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in Vaporever's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Loss or Damage in Transit

THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.

Delivery Errors

The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent to THE MERCHANT ADDRESS.

Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.

For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.

Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.


The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.

The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.

The warranty can be extended according to the terms provided in store and on the website.

Right to Withdrawal

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.

Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.